Rules of ticket sales and refund


The following ways of purchasing tickets for the Novaya Opera Theatre’s productions are available:

1. Purchasing at the Box Office of the Theatre
The Box Office is open 11 a.m. - 8 p.m. (with a break 3 p.m. - 3.30 p.m.)
Tickets can be paid for either in CASH or with a BANK CARD.

2. Ticket booking by phone
Tickets can be booked by phone at 8-495-694-18-30 or 8-495-694-08-68  Monday to Sunday 11 a.m. - 7 p.m. (with a break 3 p.m. - 3.30 p.m.).
The booked tickets are to be bought out from the Box Office.

3. Purchasing tickets online on the website
When buying tickets on the website, follow the instruction.
Tickets are to be paid with a bank card on the website, after which the purchaser receives an e-ticket and a receipt of payment attached to the e-mail. The tickets can be printed or shown on a smartphone screen when entering the Theatre.

4. Purchasing tickets at our partners’ websites

To enter the Theatre, the Customer is to show the original ticket with a sales bill, a printed e-ticket or the QR-code of the e-ticket on the screen of a mobile gadget (smartphone, tablet PC, etc.) Keep the sales bill till the beginning of the performance!




Ticket Office:
Mon – Sun: 12:00 - 19:00. Break: 15:00 - 15:30