Performances and concerts have been postponed

Dear Patrons,

In accordance with the decree of the Mayor of Moscow to ban all public events, the Novaya Opera postpones all the performances and concerts sheduled for March 17 to May 31 for the next season. The performances on May 2-11 and The Different. 5 Choral Music Festival (May 15-21) are cancelled.

The tickets are available for the corresponding performances in September with the same seats. You can also get a refund for the tickets.

REFUND POLICY

Tickets purchased cashless

1. Distant refund:

Please send the following documents to the e-mail address refund@novayaopera.ru:

  • An application for the refund indicating all bank card details
  • A scanned passport or ID image – the page with the photo;
  • E-ticket.

2. Refund at the theatre’s box-office:

The spectators can get the refund for e-tickets at the box-office. You should submit the following documents:

  • Passport or other ID;
  • Printed tickets;
  • Bank account details for the fund transfer for the returned tickets.

Tickets purchased for cash

You should come personally to the box-office to complete an application for refund and submit the following documents:

  • Passport or other ID;
  • Tickets with sale bills;
  • Bank account details for the fund transfer for the returned tickets.

The refund will proceed till May 1, 2020.

The Novaya Opera box-office is located at 3/2 Karetny Ryad (Hermitage Garden),Moscow, 127006, Russia.
Open hours: 11:00–20:00. Tel.: +7-495-694-08-68; +7-495-694-18-30.

The entrance to the theatre is prohibited.

For further information please apply to the contacts HERE.

Contact

Ticket Office:
Open:
Mon – Sun: 11:00 - 20:00. Break: 15:00 - 15:30